Last updated: 9 November 2026
These Terms & Conditions (“Terms”) apply to every visit, account and purchase on bscomputer.com.np (the “Website”), operated by BS Computer InfoTech (“we”, “us”, “our”). By creating an account, placing an order, loading your wallet or otherwise using the Website, you agree to these Terms. If you do not agree, please do not use the Website.
1. About our service
We sell digital products for games and online services, including in-game top-ups (such as diamonds, UC and other in-game currency), vouchers and redeem codes, gift cards, software keys and digital subscriptions (together, “Products”). Products are delivered electronically, either directly to the game or platform account you provide, or as a code or account details shown in your order and sent by email. We do not ship physical goods.
BS Computer InfoTech is an independent reseller. We are not affiliated with, endorsed by or sponsored by any game publisher, platform or brand shown on the Website. All game names, logos and trademarks belong to their respective owners and are used only to identify the Products.
2. Eligibility and your account
- You need an account to place orders. Please give correct and complete details (name, email and mobile number) and keep them up to date.
- If you are under 18, you must accept our responsibility declaration during account verification. By accepting it you confirm that you are fully responsible for all purchases made with your account. We recommend that you ask a parent or guardian before buying.
- You are responsible for keeping your password safe and for all activity on your account. Tell us immediately at info@bscomputer.com.np or on WhatsApp 9844889094 if you think someone else has used your account.
- One person may hold one account. We may refuse registration, or suspend or close an account, if we reasonably believe these Terms have been broken or the account is used for fraud.
3. Account verification and purchase limit
- Accounts that are not verified can buy up to Rs 2,500 per day. To remove this limit, verify your account in My Account with a live selfie from your front camera, your date of birth and your mobile number (confirmed by SMS code).
- Only a real, live selfie of yourself is accepted. Photos from the gallery, photos of a screen or poster, AI-made images or someone else’s photo will be rejected, and may lead to the account being suspended.
- We may approve or reject a verification, or ask you to verify again, for example if the photo is unclear or we see signs of fraud.
- How we store and protect verification data is explained in our Privacy Policy.
4. Prices and payment
- All prices are shown in Nepalese Rupees (NPR) and include all our charges. Prices can change at any time without notice, for example when supplier costs or exchange rates change. The price you pay is the price shown at checkout when you place the order.
- We accept payment by Fonepay QR (scan with any Fonepay-supported mobile banking or wallet app) and by your Website wallet balance. We never see or store your bank or wallet login details.
- An order is confirmed only after the payment is confirmed to us. If payment is not completed, the order is not processed.
- For your safety, some payments (for example a first order, or a large amount) are checked by our team before delivery. These orders are usually released quickly during support hours.
- If a price is shown incorrectly because of an obvious error, we may cancel the order and return the full amount to your wallet, even after payment.
5. Placing an order: your responsibility for account details
- For direct top-ups you must enter the correct Player ID / User ID, and Server or Zone ID where the game asks for it. For Telegram products you must enter the correct Telegram username. Please use the Check ID button where it is available to confirm the account name before you pay.
- Make sure the product region matches your game or platform account (for example a US gift card works only on US accounts). Region information is shown in the product name and description.
- For manually delivered products, enter a working email and WhatsApp number (Telegram is optional) so we can send your key or account details.
- Top-ups sent to a wrong ID, wrong server, wrong username or wrong region cannot be reversed or refunded, because the game or platform has already received them. Please check carefully before paying.
- Do not order for accounts you are not allowed to use, or in a way that breaks the rules of the game or platform. Any action taken by a game or platform against your account is between you and that publisher.
6. Delivery
- Most top-ups are sent for delivery automatically as soon as your payment is confirmed, and usually arrive within minutes. Some products, busy periods or provider maintenance can take longer. Delivery times shown on the Website are estimates, not guarantees.
- Manually delivered products (such as antivirus keys, Windows keys and subscriptions) are delivered by our team, usually within the delivery time shown on the product, during support hours. Your order shows “Waiting for delivery” until the key or details are added, and you then see them in My Account and by email.
- You can follow every order under My Account → Orders or on the Track Order page.
- Codes, keys and account details are shown in your order and in your order email. Keep them private; anyone who sees a code can redeem it. We are not responsible for codes you share or that are used by others after delivery.
- An order counts as delivered when the provider confirms delivery to the details you entered, or when the code or details are shown to you.
7. Failed orders and refunds
- If we cannot deliver an order (for example the provider rejects it or the product is out of stock), the amount you paid for that item is refunded to your Website wallet automatically, and we email you. You can use it immediately for any product.
- Delivered digital Products, including top-ups, codes, keys and subscriptions, cannot be returned, exchanged or refunded, unless the code is proven invalid at the time of delivery. In that case contact us within 48 hours with your order number and proof (for example a screenshot of the error).
- We do not refund orders lost because of wrong IDs, wrong usernames, wrong region, or a game or platform’s own restrictions on your account.
- Wallet balance is not normally converted back to cash or a bank account. If you have a special situation, contact us and we will review it case by case.
- Full details are in our Refund Policy.
8. Wallet
- You can load your wallet from Rs 100 to Rs 50,000 per load using Fonepay QR. The amount is added after the payment is confirmed.
- Wallet balance can only be used to buy Products on this Website. It is not a bank account, does not earn interest, cannot be transferred to another user and cannot be withdrawn as cash, except where required by law.
- We may correct any wallet balance that was added by mistake or through a payment that was later reversed, and we may hold a wallet that is linked to fraud while we investigate.
- Your wallet history is available under My Account → Wallet.
9. Cashback
- Verified accounts get 0.5% cashback to their wallet on orders with a product total of Rs 1,500 or more, up to Rs 50 per order. Cashback is added when the order is completed.
- Wallet loads do not earn cashback. Cashback has no cash value, cannot be transferred, and may be removed if the order is refunded, reversed or found to be fraudulent.
- We may change or end the cashback program with notice on the Website; cashback already added to your wallet is not affected.
10. Coupons and offers
- Coupons and promotions are valid only for the products, dates, usage limits and conditions stated with them. They cannot be exchanged for cash and cannot be used on wallet loads.
- Only one use per customer applies unless the offer says otherwise. We may cancel orders or reverse discounts obtained through misuse, sharing of private codes, multiple accounts or technical errors.
11. Reviews
- After an order is delivered, we may email you once to ask for a product review on our Website, and Trustpilot may send you one invitation to review our service. Reviews are optional.
- Product reviews on our Website are accepted only from verified buyers and are checked before they are shown. We do not offer rewards for reviews and we do not hide reviews because they are negative. Reviews that are abusive, contain personal data or are not about the product may be removed.
12. Acceptable use and fraud
You must not: use stolen or unauthorised payment methods; create multiple accounts to abuse offers; send fake or someone else’s photo for verification; use fake or hidden locations to get around our checks; attempt to manipulate prices, coupons, wallet or cashback; use automated tools, bots or scripts against the Website; try to access other users’ data or our systems; or resell our Products in a way that breaks any law or platform rule. We may cancel orders, freeze wallets, close accounts and report suspected fraud to payment providers and the authorities.
13. Product information
We try to keep product names, images, descriptions, regions and prices accurate, but errors can happen and game publishers can change their in-game offers at any time. Product images are for illustration. If a Product cannot be delivered as described, we will refund it to your wallet as explained in section 7.
14. Availability of the Website
We aim to keep the Website and delivery running at all times, but we do not guarantee uninterrupted service. Planned maintenance (announced on the Website in advance), provider outages, payment provider issues or events outside our control may delay or stop orders. We are not responsible for delays caused by game publishers, platforms, payment providers, internet providers or other third parties.
15. Limitation of liability
To the fullest extent allowed by law, our total responsibility for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, such as loss of game progress, rankings, in-game items, profits or data, or for actions taken by a game or platform against your account.
16. Privacy and location verification
We collect and use your personal information only to run your account, verify it, process orders and payments, deliver Products, prevent fraud and support you. Please read our Privacy Policy for details.
Location verification. To prevent fraud, misuse of payment accounts and automated bots, we collect your device location (GPS) when you place an order, with your browser’s permission. Location is required to complete an order. We use it only for fraud checks, security and payment disputes. Using fake or hidden locations to get around this check may lead to the order being cancelled or the account being suspended.
17. Changes to these Terms
We may update these Terms from time to time. The latest version is always on this page with its “Last updated” date. Changes apply to orders placed after the update. If you keep using the Website after a change, you accept the updated Terms.
18. Governing law
These Terms are governed by the laws of Nepal. Any dispute will first be handled through our customer support; if it cannot be resolved, it will be subject to the courts of Nepal.
19. Contact us
BS Computer InfoTech
Email: info@bscomputer.com.np
WhatsApp: 9844889094
Support hours: 7:30 AM to 10:00 PM, every day
Or use our Support page.
