Terms & Conditions

Last updated: 24 October 2026

These Terms & Conditions (“Terms”) apply to every visit, account and purchase on bscomputer.com.np (the “Website”), operated by BS Computer InfoTech (“we”, “us”, “our”). By creating an account, placing an order, loading your wallet or otherwise using the Website, you agree to these Terms. If you do not agree, please do not use the Website.

1. About our service

We sell digital products for games and online services, including in-game top-ups (such as diamonds, UC and other in-game currency), vouchers and redeem codes, gift cards, and digital subscriptions (together, “Products”). Products are delivered electronically, either directly to the game or platform account you provide, or as a code shown in your order and sent by email. We do not ship physical goods.

BS Computer InfoTech is an independent reseller. We are not affiliated with, endorsed by or sponsored by any game publisher, platform or brand shown on the Website. All game names, logos and trademarks belong to their respective owners and are used only to identify the Products.

2. Eligibility and your account

You must be at least 18 years old, or have permission from a parent or legal guardian who accepts these Terms on your behalf.
You need an account to place orders. Please give correct and complete details (name, email and mobile number) and keep them up to date.
You are responsible for keeping your password safe and for all activity on your account. Tell us immediately at [email protected] or on WhatsApp 9844889094 if you think someone else has used your account.
One person may hold one account. We may refuse registration, or suspend or close an account, if we reasonably believe these Terms have been broken or the account is used for fraud.

3. Prices and payment

All prices are shown in Nepalese Rupees (NPR) and include all our charges. Prices can change at any time without notice, for example when supplier costs or exchange rates change. The price you pay is the price shown at checkout when you place the order.
We accept payment through eSewa, Khalti and your Website wallet balance. Payments are processed by the payment provider; we never see or store your eSewa or Khalti login details.
An order is confirmed only after the payment provider confirms the payment to us. If payment is not completed, the order is not processed.
If a price is shown incorrectly because of an obvious error, we may cancel the order and return the full amount to you, even after payment.

4. Placing an order: your responsibility for account details

For direct top-ups you must enter the correct Player ID / User ID, and Server or Zone ID where the game asks for it. For Telegram products you must enter the correct Telegram username. Please use the Check ID button where it is available to confirm the account name before you pay.
Make sure the product region matches your game or platform account (for example a US gift card works only on US accounts). Region information is shown in the product name and description.
Top-ups sent to a wrong ID, wrong server, wrong username or wrong region cannot be reversed or refunded, because the game or platform has already received them. Please check carefully before paying.
Do not order for accounts you are not allowed to use, or in a way that breaks the rules of the game or platform. Any action taken by a game or platform against your account is between you and that publisher.

5. Delivery

Most orders are sent for delivery automatically as soon as your payment is confirmed, and usually arrive within minutes. Some products, busy periods or provider maintenance can take longer. Delivery times shown on the Website are estimates, not guarantees.
You can follow every order under My Account → Orders or on the Track Order page.
Gift card, voucher and key codes are shown in your order details and in your order email. Keep codes private; anyone who sees a code can redeem it. We are not responsible for codes you share or that are used by others after delivery.
An order counts as delivered when the provider confirms delivery to the details you entered, or when the code is shown to you.

6. Failed orders and refunds

If we cannot deliver an order (for example the provider rejects it or the product is out of stock), the amount you paid for that item is refunded to your Website wallet automatically, and we email you. You can use it immediately for any product.
Delivered digital Products, including top-ups, codes, keys and subscriptions, cannot be returned, exchanged or refunded, unless the code is proven invalid at the time of delivery. In that case contact us within 48 hours with your order number and proof (for example a screenshot of the error).
We do not refund orders lost because of wrong IDs, wrong usernames, wrong region, or a game or platform’s own restrictions on your account.
Wallet balance is not normally converted back to eSewa, Khalti or cash. If you have a special situation, contact us and we will review it case by case.
Please also read our Refund Policy.

7. Wallet

You can load your wallet from Rs 100 to Rs 50,000 per load using eSewa or Khalti. The amount is added after the payment is confirmed.
Wallet balance can only be used to buy Products on this Website. It is not a bank account, does not earn interest, cannot be transferred to another user and cannot be withdrawn as cash, except where required by law.
We may correct any wallet balance that was added by mistake or through a payment that was later reversed, and we may hold a wallet that is linked to fraud while we investigate.
Your wallet history is available under My Account → Wallet & Points.

8. Loyalty points

You earn 1 point for every Rs 100 spent on delivered orders. Points are added when an order is delivered. Wallet loads do not earn points.
From 50 points, you can convert points into wallet balance at Rs 1 per point.
Points have no cash value, cannot be transferred, and may be removed if they were earned through refunded, reversed or fraudulent orders. We may change or end the points program with notice on the Website; points already converted to wallet balance are not affected.

9. Coupons and offers

Coupons and promotions are valid only for the products, dates, usage limits and conditions stated with them. They cannot be exchanged for cash and cannot be used on wallet loads.
Only one use per customer applies unless the offer says otherwise. We may cancel orders or reverse discounts obtained through misuse, sharing of private codes, multiple accounts or technical errors.

10. Acceptable use and fraud

You must not: use stolen or unauthorised payment methods; create multiple accounts to abuse offers; attempt to manipulate prices, coupons, wallet or points; use automated tools, bots or scripts against the Website; try to access other users’ data or our systems; or resell our Products in a way that breaks any law or platform rule. We may cancel orders, freeze wallets, close accounts and report suspected fraud to payment providers and the authorities.

11. Product information

We try to keep product names, images, descriptions, regions and prices accurate, but errors can happen and game publishers can change their in-game offers at any time. Product images are for illustration. If a Product cannot be delivered as described, we will refund it to your wallet as explained in section 6.

12. Availability of the Website

We aim to keep the Website and delivery running at all times, but we do not guarantee uninterrupted service. Maintenance, provider outages, payment provider issues or events outside our control may delay or stop orders. We are not responsible for delays caused by game publishers, platforms, payment providers, internet providers or other third parties.

13. Limitation of liability

To the fullest extent allowed by law, our total responsibility for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, such as loss of game progress, rankings, in-game items, profits or data, or for actions taken by a game or platform against your account.

14. Privacy

We collect and use your personal information only to run your account, process orders and payments, deliver Products, prevent fraud and support you. Please read our Privacy Policy for details.

15. Changes to these Terms

We may update these Terms from time to time. The latest version is always on this page with its “Last updated” date. Changes apply to orders placed after the update. If you keep using the Website after a change, you accept the updated Terms.

16. Governing law

These Terms are governed by the laws of Nepal. Any dispute will first be handled through our customer support; if it cannot be resolved, it will be subject to the courts of Nepal.

17. Contact us

BS Computer InfoTech
Email: [email protected]
WhatsApp: 9844889094
Support hours: 7:30 AM to 10:00 PM, every day
Or use our Contact Us page.