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Refund Policy

Last updated: 9 November 2026

This Refund Policy explains what happens if an order on bscomputer.com.np cannot be delivered or has a problem. It is part of our Terms & Conditions.

1. Orders we cannot deliver: automatic refund to your wallet

  • If an order fails (for example the supplier rejects it, the product is out of stock or the game is under maintenance), the amount you paid for that item is refunded to your BS Computer wallet automatically, and we email you.
  • Wallet refunds are instant and you can use the balance right away for any product.
  • If a manually delivered product (such as an antivirus key, Windows key or subscription) cannot be supplied, we refund it to your wallet in the same way.

2. Delivered orders

  • Delivered digital products, including top-ups, codes, keys and subscriptions, cannot be returned, exchanged or refunded, because they cannot be taken back once delivered.
  • Invalid code: if a code or key does not work at the time of delivery, contact us within 48 hours with your order number and a screenshot of the error. After we confirm it with the supplier, we replace it or refund it to your wallet.

3. Mistakes in the details you enter

Top-ups sent to a wrong Player ID, User ID, Server/Zone ID, Telegram username or the wrong region cannot be refunded, because the game or platform has already received them. Please use the Check ID button and check every detail before you pay.

4. Payment problems

  • Paid but no order: if money left your account but no order or wallet load appears, contact us with the Fonepay transaction reference and a screenshot. Once we confirm the payment, we complete the order or add the amount to your wallet.
  • Paid twice: if the same order is paid more than once, the extra amount is added to your wallet.
  • Payment under review: some payments are checked by our team before delivery. If we cannot approve a payment, we contact you; money that cannot be used for the order is handled as described in this policy.

5. Wallet balance

  • Refunds go to your wallet, not back to your bank or mobile wallet. Wallet balance is not normally converted back to cash.
  • If you have a special situation (for example you can no longer use the store), contact us and we will review it case by case.
  • Cashback is removed if the order it came from is refunded or reversed.

6. Cancelled orders

You can cancel an unpaid order at any time. A paid order that has already been sent to the supplier cannot be cancelled. If we cancel a paid order (for example because of a price error or a fraud check), the amount is refunded to your wallet.

7. How to ask for help

Open a ticket on our Support page, email info@bscomputer.com.np or message us on WhatsApp 9844889094 (7:30 AM to 10:00 PM). Please include your order number.

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